Customer Service Lapses Essay Example | Topics and Well Written Essays - 250 words

Customer Service Lapses - Essay ExampleThroughout, the patient was alone, and no help was provided to her to clear her prescription(prenominal) at the pharmacy. c. There was the lack of staff in the clinic for patient care. Only one physician was present, who had to take care of the patients in urgent care as well as in family medicine. Follow-up Questions a. How was the experience of the patient with respect to care provided by a physician? b. Was the medical staff including nurses, etc. facilitatory in giving medical assistance? c. What problems did the patient face on the visit related to (time, fees, care, medicine etc.)? Future Actions a. Hire the required staff essential to facilitate the number of patients visiting each day to the clinic. Separate doctors should be there for attending patients in family medicine and urgent care. b. The staff has to make certain(predicate) that no patient has to wait for long hours. Every task should be performed on time and must be organize d. c. Curtail the excessive documentation save the system simple, manageable and effective. PDCA (ASQ 20) Plan Improve documentation process, reduce waiting time and get new staff hired. Track the changes by taking feedback from patients. Do Bring immediate changes by assisting patients and reduce the waiting time. Check Check the patients response on forms for checking system efficiency.